• Every participant has the right to:
• Access supports that promote, uphold, and respect their legal and human rights
• Exercise informed choice and control over the supports they receive
• Have their legal and human rights understood and incorporated into everyday practice by all Elastic Brain Academy staff
• Receive communication about their supports in a language, mode, and format they are most likely to understand (including translated materials, visual supports, AAC, or interpreter services as needed)
• Be supported to engage with their support network and chosen community as directed by them
• Have their support plan developed collaboratively with their family and key people in their life

Every participant has the right to:

• Have their culture, diversity, values, language, and beliefs identified and sensitively responded to, at the direction of the participant
• Practice their culture, values, faith, and beliefs while accessing supports from Elastic Brain Academy
• Be supported by staff who have undertaken cultural awareness and responsiveness training
• Receive supports that are adapted to reflect their individual background and preferences

Every participant has the right to:

• Have their personal privacy respected and protected at all times
• Be treated with dignity, compassion, and respect in every interaction
• Understand what personal information is collected about them, why it is collected, and how it will be used and stored (see also EBA-POL-002: Privacy and Confidentiality Policy)
• Have session recordings (audio/video) used only for clinical supervision and quality assurance — never shared without consent
• Access, correct, or withdraw consent for use of their personal information at any time

Every participant has the right to:

• Make active, informed decisions about their supports and have those decisions respected
• Be provided with timely, accurate, and accessible information to support their decision-making
• Exercise the dignity of risk — the right to make choices that involve some level of risk, with appropriate information provided
• Have their autonomy respected, including their right to intimacy and personal expression
• Have sufficient time to consider, review, and seek advice about their options at every stage of support (assessment, planning, provision, review, and exit)
• Access an independent advocate of their choosing at any time and have that advocate present in discussions
• Change their mind about any aspect of their supports at any time

Elastic Brain Academy is responsible for:

• Ensuring all staff receive induction training on participant rights, the NDIS Code of Conduct, and person-centred practice before working with any participant
• Developing and reviewing each participant's program with the family, ensuring it reflects the participant's goals, values, and preferences
• Communicating with participants and families in accessible formats and their preferred language
• Providing all participants with a copy of this policy and their rights in plain language upon intake
• Ensuring participants know how to access an advocate and how to make a complaint without fear of negative consequences
• Maintaining a zero-tolerance approach to abuse, neglect, exploitation, and discrimination (see also EBA-POL-003: VANED Policy)
• Reviewing this policy annually and updating it in response to legislative changes or feedback from participants

Participants (and their parents/guardians/nominees) are asked to:

• Treat Elastic Brain Academy staff, therapists, and Angels with courtesy and respect
• Provide accurate and up-to-date information to support effective care planning
• Communicate openly if concerns arise about the supports being provided
• Give reasonable notice (minimum 48 hours) when cancelling sessions
• Advise Elastic Brain Academy promptly of any changes to their NDIS plan or circumstances

Participants and their families have the right to provide feedback or make a complaint at any time without fear of negative consequences. Elastic Brain Academy will acknowledge, investigate, and respond to all complaints fairly and promptly. Complaints may also be escalated to the NDIS Quality and Safeguards Commission: 1800 035 544 | www.ndiscommission.gov.au. See EBA-POL-006: Feedback and Complaints Policy for full details.

 This policy will be reviewed annually (or earlier if legislative changes occur), in consultation with participants and staff where possible.